Terms & Conditions
ALPINE CARRIERS LIMITED TERMS & CONDITIONS
Please note that our terms and conditions may change from time to time, so please check here for the latest version. Please ask if you need clarification on anything.
Current version is dated 1 May 2024.
TERMS AND CONDITIONS OF CARRIAGE
1. Definitions
1. AC: means Alpine Carriers or any other “actual carrier” (as defined in the Act) contracted by Alpine Carriers.
2. Act: means the Carriage of Goods Act 1979 (including any amendments)
3. Contract: means the contractual arrangement between Alpine Carriers and the Customer and includes any accepted quotation, these general terms and conditions of carriage and Alpine Carriers terms of credit where credit is extended to the Customer.
4. Customer: means the party requesting provision of carriage of goods services by Alpine Carriers
1. Definitions
1. AC: means Alpine Carriers or any other “actual carrier” (as defined in the Act) contracted by Alpine Carriers.
2. Act: means the Carriage of Goods Act 1979 (including any amendments)
3. Contract: means the contractual arrangement between Alpine Carriers and the Customer and includes any accepted quotation, these general terms and conditions of carriage and Alpine Carriers terms of credit where credit is extended to the Customer.
4. Customer: means the party requesting provision of carriage of goods services by Alpine Carriers
2.Contract
1. AC agrees to supply carriage of goods services to the Customer in terms of this Contract subject to the Customer’s acceptance of any quotation provided by AC.
2. The acceptance by AC of goods for carriage for the Customer constitutes the Customer’s acceptance of any quotation for the carriage of goods provided by AC (and failing which AC then standard charges) and acceptance of these general terms and conditions of carriage.
3. Notwithstanding clause 2.2, AC has the absolute discretion to refuse to accept goods for carriage of any goods or category of goods unless specifically itemised in AC’s quotation.
4.AC reserves the right to conduct a credit check of the Customer, and this Contract is subject to AC remaining satisfied that there is no credit risk.
5. This Contract is at “Limited Carriers Risk” in terms of the Act unless otherwise specified on AC’s quotation.
6. The provisions of the Act apply to this Contract except where there is an express provision to the contrary.
7. The Customer indemnifies AC from and against any third-party claims outside the liability accepted by AC under this contract.
8. BTL has no liability to the Customer for damage to goods caused through inadequate packaging or containment when the goods are delivered by the Customer to AC.
9. Second hand Furniture/ goods is carried at “Owners Risk” unless specified.
1. AC agrees to supply carriage of goods services to the Customer in terms of this Contract subject to the Customer’s acceptance of any quotation provided by AC.
2. The acceptance by AC of goods for carriage for the Customer constitutes the Customer’s acceptance of any quotation for the carriage of goods provided by AC (and failing which AC then standard charges) and acceptance of these general terms and conditions of carriage.
3. Notwithstanding clause 2.2, AC has the absolute discretion to refuse to accept goods for carriage of any goods or category of goods unless specifically itemised in AC’s quotation.
4.AC reserves the right to conduct a credit check of the Customer, and this Contract is subject to AC remaining satisfied that there is no credit risk.
5. This Contract is at “Limited Carriers Risk” in terms of the Act unless otherwise specified on AC’s quotation.
6. The provisions of the Act apply to this Contract except where there is an express provision to the contrary.
7. The Customer indemnifies AC from and against any third-party claims outside the liability accepted by AC under this contract.
8. BTL has no liability to the Customer for damage to goods caused through inadequate packaging or containment when the goods are delivered by the Customer to AC.
9. Second hand Furniture/ goods is carried at “Owners Risk” unless specified.
3. Payment of Charges
1. Where the Customer fails to comply with the terms of payment, AC has no liability for any damage or deterioration to the goods and may withhold delivery to the consignee until paid in full.
2. AC may require the deposit of a sum equivalent to its charges, or any lesser sum determined by AC as a deposit on account of payment.
3. AC will issue a GST invoice to the Customer on or after acceptance for carriage by AC and payment is due on the 20th day of the month following the date of the GST invoice, (if credit has been arranged), in accordance with the terms of credit.
4.AC may in its discretion accept delivery of goods for carriage on the basis that the consignee will pay its charges but nevertheless the Customer remains liable for payment in default of the payment by the consignee.
5. If a charge is disputed, notice must be given to AC as soon as possible, but prior to the due date of the invoice. The undisputed amount or amounts are to be paid by the due date.
6. All rates quoted by AC are GST exclusive. The Customer is responsible to pay all applicable GST, and each invoice will specify the GST payable.
7. At the discretion of AC upon non-payment, clients may be put on stop credit until the account is paid in full.
1. Where the Customer fails to comply with the terms of payment, AC has no liability for any damage or deterioration to the goods and may withhold delivery to the consignee until paid in full.
2. AC may require the deposit of a sum equivalent to its charges, or any lesser sum determined by AC as a deposit on account of payment.
3. AC will issue a GST invoice to the Customer on or after acceptance for carriage by AC and payment is due on the 20th day of the month following the date of the GST invoice, (if credit has been arranged), in accordance with the terms of credit.
4.AC may in its discretion accept delivery of goods for carriage on the basis that the consignee will pay its charges but nevertheless the Customer remains liable for payment in default of the payment by the consignee.
5. If a charge is disputed, notice must be given to AC as soon as possible, but prior to the due date of the invoice. The undisputed amount or amounts are to be paid by the due date.
6. All rates quoted by AC are GST exclusive. The Customer is responsible to pay all applicable GST, and each invoice will specify the GST payable.
7. At the discretion of AC upon non-payment, clients may be put on stop credit until the account is paid in full.
4. Fuel Adjustment Factor (FAF)
1. AC reserves the right to charge a Fuel Adjustment Factor (FAF).
2. Customers will be notified when FAF is changed by Alpine Carriers.
3. The FAF is applicable to all Freight Services and is non-refundable or transferrable.
1. AC reserves the right to charge a Fuel Adjustment Factor (FAF).
2. Customers will be notified when FAF is changed by Alpine Carriers.
3. The FAF is applicable to all Freight Services and is non-refundable or transferrable.
5. Carriage
1. AC may subcontract carriage of the Customer’s goods to another carrier, (actual carrier), but nevertheless remains the contracting carrier in terms of the Act. In such event, the obligations and liabilities of AC as contracting carrier and the actual carrier are as set out in the Act.
2. The Customer warrants that if it is not the owner of the goods it is the duly authorised agent of the owner of the goods to enter this Contract and in default of payment of the charges by the owner the Customer is liable for that payment.
3. AC has a general lien over the goods for all charges due by the Customer, (whether in respect of those goods or otherwise), and in default of payment may exercise the lien in terms of the Act.
4. The Customer is liable for any additional costs or loss, or damage caused to AC where the cost, loss or damage is attributable, (wholly or in part), to the nature, packaging or containment of the goods on acceptance of delivery by AC.
5. Where the customer is a business as defined in the Consumer Guarantees Act 1993, the Customer acknowledges that the services supplied by AC are for the purpose of a business and the provisions of that Act are excluded to the maximum extent permissible under that Act.
1. AC may subcontract carriage of the Customer’s goods to another carrier, (actual carrier), but nevertheless remains the contracting carrier in terms of the Act. In such event, the obligations and liabilities of AC as contracting carrier and the actual carrier are as set out in the Act.
2. The Customer warrants that if it is not the owner of the goods it is the duly authorised agent of the owner of the goods to enter this Contract and in default of payment of the charges by the owner the Customer is liable for that payment.
3. AC has a general lien over the goods for all charges due by the Customer, (whether in respect of those goods or otherwise), and in default of payment may exercise the lien in terms of the Act.
4. The Customer is liable for any additional costs or loss, or damage caused to AC where the cost, loss or damage is attributable, (wholly or in part), to the nature, packaging or containment of the goods on acceptance of delivery by AC.
5. Where the customer is a business as defined in the Consumer Guarantees Act 1993, the Customer acknowledges that the services supplied by AC are for the purpose of a business and the provisions of that Act are excluded to the maximum extent permissible under that Act.
6. Claims
1. Alpine Carriers shall be under no liability whatsoever unless:
1.1-Written notice of any claim is received by the company within 7 days after delivery of the goods or, in the case of loss or destruction of the goods, with 14 days of the date of dispatch, together with full particulars of any alleged loss or damage and supporting evidence of the quantum of the claim, including proof of the cost price of any or damaged goods.
1.2-If the claim is not settled, an action shall have been commenced by the Customer in a Court of competent jurisdiction within 6 months from the date of acceptance of the goods for carriage.
1.3-AC reserves the right to obtain salvage of any damaged product prior to payment of any claim, and payment of any such claim may be refused should salvage not be available.
1.4-The Customer has paid AC’s invoice.
2. Where AC considers it appropriate it will appoint a professional assessor/ loss adjustor to investigate the claim and in the absence of manifest error the determination of the assessor/ loss adjustor will be final, and binding and a copy of the report will be forwarded to the Customer as soon as practicable.
3. No claim may be brought against AC if the loss or damage is attributable in whole or material part of any inherent defect in the goods or their packaging/containment as at the date of acceptance of delivery by AC.
1. Alpine Carriers shall be under no liability whatsoever unless:
1.1-Written notice of any claim is received by the company within 7 days after delivery of the goods or, in the case of loss or destruction of the goods, with 14 days of the date of dispatch, together with full particulars of any alleged loss or damage and supporting evidence of the quantum of the claim, including proof of the cost price of any or damaged goods.
1.2-If the claim is not settled, an action shall have been commenced by the Customer in a Court of competent jurisdiction within 6 months from the date of acceptance of the goods for carriage.
1.3-AC reserves the right to obtain salvage of any damaged product prior to payment of any claim, and payment of any such claim may be refused should salvage not be available.
1.4-The Customer has paid AC’s invoice.
2. Where AC considers it appropriate it will appoint a professional assessor/ loss adjustor to investigate the claim and in the absence of manifest error the determination of the assessor/ loss adjustor will be final, and binding and a copy of the report will be forwarded to the Customer as soon as practicable.
3. No claim may be brought against AC if the loss or damage is attributable in whole or material part of any inherent defect in the goods or their packaging/containment as at the date of acceptance of delivery by AC.
7. Delivery of Consignee
1. AC will use its best endeavours to carry the goods as soon as practicable after acceptance of goods for carriage from the Customer but will not be liable to the Customer or any other party for any delay in delivery to the consignee
2. Signature of the consignment note by the consignee constitutes acceptance that this contract has been discharged by AC except as provided in clause 6.1.
3. Where delivery to the consignee or signature of the consignment note by the consignee cannot be procured the provisions of the Act will apply and the Customer is liable to AC for all the costs incurred as a result.
1. AC will use its best endeavours to carry the goods as soon as practicable after acceptance of goods for carriage from the Customer but will not be liable to the Customer or any other party for any delay in delivery to the consignee
2. Signature of the consignment note by the consignee constitutes acceptance that this contract has been discharged by AC except as provided in clause 6.1.
3. Where delivery to the consignee or signature of the consignment note by the consignee cannot be procured the provisions of the Act will apply and the Customer is liable to AC for all the costs incurred as a result.
8. General
1. AC reserves the right at any time and from time to time to vary or add to these conditions of carriage with effect from the date of notification to the Customer.
2. AC as forwarder under section 28(1) of the Act has the right to not accept or deal with bullion, cash, coins, bank notes, deeds, documents, negotiable instruments, phone cards, precious or semi-precious stones, jewellery, gold or silver items, antiques, paintings, perishables including foodstuffs, glass, car parts, live plants of flowers of any type, uncrated motorcycles, furniture, personnel effects, household removals, or other valuables. If any such items are accepted for carriage by AC, or any subcontractor or agent of the company, the contract shall be at owners’ risk in relation to those items and the company shall not be liable for any loss or damage whatsoever arising out of the carriage of the goods.
3. AC may charge by weight, measurement, or value and may at any time re-weigh, re-measure or re-value the goods or require the goods or require the goods to be re-weighed, re-valued or re-measured and charge proportional additional freight accordingly.
4. The Customer shall not be entitled to assign or transfer any right or interest, or to require AC to suspend or defer the performance of any carriage or other service, under any contract, except with the prior written consent of BTL and then only upon such terms and conditions as AC may specify.
5. All rates of carriage and other charges contained in any price list, quotation, confirmation or other material submitted to the customer may be withdrawn or varied at any time prior to acceptance of any placed by the customer. AC also reserves the right to increase any such charge contained in the rates of carriage confirmation or otherwise forming part of the contract by written notification to the Customer with effect from fourteen (14) days after the date of written notification.
6. The goods shall comply with the requirements of any applicable law relating to the nature, labelling and packaging and carriage of the goods and the expenses and charges of AC in complying with the provisions of any such law or with any order or requirement there under or with the requirement of any harbour, dock, railway, shipping, customs, excise, duty, taxation, warehouse or other authority or company and the expenses, charges, levies or fines arising out of any breach of any applicable law shall be paid by the Customer.
7. The goods shall be properly and safely packaged and labelled and fully described in writing in the contract or consignment note. The nature and value of all goods subject to special rates of carriage or of a noxious, dangerous, hazardous or inflammable nature or capable of causing damage or injury to any other goods or property or to any persons or animals, must be clearly stated in writing before accepted for carriage. Additional freight charges shall be paid on such goods if deemed necessary by AC. Failure to safety and properly package or label or fully describe any goods shall render the Customer liable for any loss or damage caused to or by such goods and acceptable of the goods for the carriage without discovery of any defect, failure or characteristic shall not exclude or diminish any liability on the part of the Customer.
8. This contract shall be governed by and construed in accordance with the laws of New Zealand and the parties expressly agree to submit to the jurisdiction of its Courts.
1. AC reserves the right at any time and from time to time to vary or add to these conditions of carriage with effect from the date of notification to the Customer.
2. AC as forwarder under section 28(1) of the Act has the right to not accept or deal with bullion, cash, coins, bank notes, deeds, documents, negotiable instruments, phone cards, precious or semi-precious stones, jewellery, gold or silver items, antiques, paintings, perishables including foodstuffs, glass, car parts, live plants of flowers of any type, uncrated motorcycles, furniture, personnel effects, household removals, or other valuables. If any such items are accepted for carriage by AC, or any subcontractor or agent of the company, the contract shall be at owners’ risk in relation to those items and the company shall not be liable for any loss or damage whatsoever arising out of the carriage of the goods.
3. AC may charge by weight, measurement, or value and may at any time re-weigh, re-measure or re-value the goods or require the goods or require the goods to be re-weighed, re-valued or re-measured and charge proportional additional freight accordingly.
4. The Customer shall not be entitled to assign or transfer any right or interest, or to require AC to suspend or defer the performance of any carriage or other service, under any contract, except with the prior written consent of BTL and then only upon such terms and conditions as AC may specify.
5. All rates of carriage and other charges contained in any price list, quotation, confirmation or other material submitted to the customer may be withdrawn or varied at any time prior to acceptance of any placed by the customer. AC also reserves the right to increase any such charge contained in the rates of carriage confirmation or otherwise forming part of the contract by written notification to the Customer with effect from fourteen (14) days after the date of written notification.
6. The goods shall comply with the requirements of any applicable law relating to the nature, labelling and packaging and carriage of the goods and the expenses and charges of AC in complying with the provisions of any such law or with any order or requirement there under or with the requirement of any harbour, dock, railway, shipping, customs, excise, duty, taxation, warehouse or other authority or company and the expenses, charges, levies or fines arising out of any breach of any applicable law shall be paid by the Customer.
7. The goods shall be properly and safely packaged and labelled and fully described in writing in the contract or consignment note. The nature and value of all goods subject to special rates of carriage or of a noxious, dangerous, hazardous or inflammable nature or capable of causing damage or injury to any other goods or property or to any persons or animals, must be clearly stated in writing before accepted for carriage. Additional freight charges shall be paid on such goods if deemed necessary by AC. Failure to safety and properly package or label or fully describe any goods shall render the Customer liable for any loss or damage caused to or by such goods and acceptable of the goods for the carriage without discovery of any defect, failure or characteristic shall not exclude or diminish any liability on the part of the Customer.
8. This contract shall be governed by and construed in accordance with the laws of New Zealand and the parties expressly agree to submit to the jurisdiction of its Courts.